February 4, 2021
To Whom it may concern,
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of The Gardens Skilled Nursing and Rehabilitation regarding their satisfaction levels.
Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that The Gardens Skilled Nursing and Rehabilitation has qualified for a Pinnacle Customer Experience Award in the following service areas:
- Overall Satisfaction
- Nursing Care
- Dining Services
- Quality of Food
- Individual Needs
- Laundry Services
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Admission Process
- Safety and Security
- Overall Customer Experience
The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.
Pinnacle congratulates the staff of The Gardens Skilled Nursing and Rehabilitation for achieving this honor.
Chris Magleby
CEO
Pinnacle Quality Insight
